In today’s globalised market, enterprises seek to respond to demands for change by deploying information systems to achieve innovation, agility and adaptability. Two phenomena in particular seem to play an increasingly important role: (a) growth in information processing and (b) enterprise transformation. Both of these accentuate the intertwining of enterprise and systems, the needs of an enterprise for systems that can both provide relevant and valuable information and to organise work more efficiently.
My research aim is advancement of both theory and practice for the achievement of organisational goals through the efficient and flexible operation of business processes and supporting information systems. My motivation is to solve problems at the intersection of business and information technologies. Towards this end my research is concerned with the engineering of information, and the tools, methods and processes used to design, develop and deploy services that can continuously deliver value in dynamically changing circumstances.
My research methodology is that of the Design Research Methodology (DSRM), which works most effectively by involving industry partners whose contribution is most pronounced in helping to define the research problem and in validating the results of the research. The study of information systems spans a wide spectrum from ‘soft’ organisational, and social issues to ‘hard’, technology and development issues. I examine ‘softer’ issues (organisational, managerial, societal) in order to understand the context of the problem; this is followed by the creation of artifacts (meta-models, techniques, tools) that address problems identified within the social setting; and the utility of these artifacts is evaluated against the goals and requirements expressed by organisational agents. I achieve this by involving conceptual modelling (as a thinking toolset), requirements engineering (as a focus of investigation), and information systems development (as a methodical framework).